Ombudsman
Channel for cases the Fale Conosco service did not resolve.
First contact is through Fale Conosco
Requests for information, guidance or problem-solving about JUCERJA services should first go through our user support service, Contact Us.
If the problem is not solved, the information is not provided, the question is not answered or the response deadline expires, file your case through the OuvERJ channel, quoting the Fale Conosco request number.
Through the Ombudsman you can also register compliments, suggestions, freedom-of-information requests and reports of wrongdoing.
How to open a Fale Conosco request
- Go to Contact › Fale Conosco.
- Click “Create new request”.
- Fill in the form and choose the subject that matches your case.
- If you need to, attach documents using the “Add file” button.
Requests from courts and public bodies
Requests from courts and public bodies must be sent through Fale Conosco under the subject OFÍCIOS. The path is the same as described above.
Ways to file a case
In-person service
Avenida Rio Branco, 10 — 2nd floor, Centro, Rio de Janeiro/RJ
Monday to Friday, 10am to 5pm.
